Glitz

Return & Refund Policy

At Glitz, we take pride in the quality of our products and strive to ensure every customer is satisfied with their purchase. Our refund policy is designed to address specific situations where a refund may be necessary. Please read this policy carefully before making a purchase.

01
Refund Eligibility
✅ The following situations qualify for a refund review. Please ensure you meet the conditions stated below before submitting a request.
  • Manufacturing Defects — If your item has a verified manufacturing defect, you may be eligible for a refund. Please contact us within 3 days of receiving your order with details and photos of the defect.
  • Order Delays — If your order is significantly delayed beyond the expected delivery time (more than 30 days), you may request a refund. We will assess the situation and determine eligibility on a case-by-case basis.
02
Non-Refundable Situations
⚠️ The following situations are not eligible for a refund. Please review carefully to avoid any inconvenience.
  • No Returns or Refunds — We do not provide refunds for reasons other than manufacturing defects or significant order delays as stated above.
  • RTO (Return to Origin) — Refunds will not be issued for orders that are returned to us due to incorrect addresses provided by the customer, refusal to accept the package, or failure to collect the package from the courier.
  • Non-Reporting of Non-Delivery — In case of not receiving the item after the specified date shown in tracking, it must be reported to us on or before 10 days from the expected delivery date. Requests made after this window will not be eligible.
03
Refund Process
ℹ️ All approved refunds are issued directly to your bank account. Please keep your passbook ready when submitting a refund request.
  • 1
    Request a Refund

    If you believe your situation qualifies for a refund, please contact our customer service team at (+91) 9056678900 or email jsahdev27@gmail.com with your order number and a detailed explanation of the issue.

  • 2
    Assessment

    Our team will review your request and, if applicable, inspect the product or verify the delay. We may request additional information or photographs to process your claim.

  • 3
    Approval & Processing

    If your refund request is approved, we will process it promptly. Refunds will be issued to your bank account. You will be required to provide a copy of your bank passbook for verification and processing.

04
Contact Information
Glitz

If you have any questions or concerns about our refund policy, please reach out to us through any of the channels below. We are committed to providing you with the best service and quality products.

Phone
(+91) 9056678900
Email
jsahdev27@gmail.com
Address
Opp SD Model School, Bhagwan Valmiki Chownk,
Subash Nagar, Gaushala Road,
Phagwara, India — 144401

"Thank you for your understanding and for choosing Glitz. We are committed to providing you with the best service and quality products."